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Privacy Policy

Last updated: October 2025

LearnNova, we care deeply about your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or take part in our programmes.
We are committed to handling your data responsibly, transparently, and in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

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1. Who We Are

LearnNova is a UK-based organisation that provides wellbeing and lifelong learning services for adults and care communities.
For the purposes of data protection law, LearnNova is the data controller — responsible for deciding how your information is used and protected.

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📧 Contact email: contact@learnnova.co.uk
🌐 Website: www.learnnova.co.uk

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2. Information We Collect

We only collect information that is necessary to provide our services or improve your experience. This may include:

a. Personal information you provide:

  • Name, email address, and contact details

  • Organisation or care home details

  • Booking and payment information

  • Any communication you send us (e.g. enquiries, feedback, testimonials)

b. Automatically collected data:
When you visit our website, we may collect limited information such as:

  • Your IP address and browser type

  • How you use and navigate the site (via cookies or analytics tools)

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3. How We Use Your Information

We use your information to:

  • Manage bookings, subscriptions, and session delivery

  • Respond to your enquiries or requests

  • Send updates about our services (only if you’ve opted in)

  • Improve our programmes, website, and customer experience

  • Comply with legal and financial obligations (e.g. invoicing, tax records)

We will never sell, rent, or trade your personal information.

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4. Lawful Basis for Processing

Under UK GDPR, we process your personal information using one or more of the following legal bases:

  • Contract: when processing is necessary to deliver our services or manage your booking.

  • Consent: when you have given clear permission (e.g. to receive newsletters).

  • Legal obligation: to comply with laws or financial regulations.

  • Legitimate interest: for purposes such as improving services or ensuring safety and quality.

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5. How We Store and Protect Your Data

We take data security seriously. Your information is:

  • Stored securely on password-protected systems.

  • Accessed only by authorised LearnNova personnel.

  • Retained only for as long as necessary to fulfil the purposes it was collected for, or as required by law.

If we ever need to share data with trusted partners (e.g. booking platforms or payment processors), they are also required to comply with UK GDPR standards.

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6. Sharing Your Information

We may share limited data with:

  • Service providers who support our operations (e.g. invoicing, email, or IT systems).

  • Legal or regulatory authorities, if required by law.

We do not share or sell personal data for marketing or commercial purposes.

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7. Your Rights

You have the right to:

  • Access a copy of the personal data we hold about you.

  • Correct inaccurate or outdated information.

  • Request deletion of your data (where legally possible).

  • Withdraw consent for communications at any time.

  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights are not being upheld: www.ico.org.uk

To exercise your rights, please contact us at contact@learnnova.co.uk.

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8. Cookies and Website Analytics

Our website uses cookies — small text files that help us improve user experience and understand how visitors interact with the site.
You can control or disable cookies through your browser settings at any time.
We use analytics tools only to collect anonymous data for performance and improvement purposes.

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9. Email Communication

If you choose to subscribe to our newsletter or updates, we will only send messages relevant to LearnNova’s activities.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
The latest version will always be available on this page with the updated date shown above.

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11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

📧 contact@learnnova.co.uk
🌐 www.learnnova.co.uk

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